Especially for Innkeepers
(something inngoers would like innkeepers to
Q: I have found inns do not always measure up to
the glorious images portrayed in their brochures or on
their Web sites. How can I know if what I see online is
what I will actually find on site?
A: Not finding on site what is promoted online or
in a well-designed brochure is my greatest pet peeve of
the B&B industry. I will not even consider an inn unless
I am impressed with the content and professionalism of
its Web site. The ones I select are usually the ones
with the most comprehensive collection of photographs
(including each guest room and bath, dining and common
areas, views of property exterior). I also like to have
an idea of the area surrounding the inn and views
available from guest rooms. Of course, if there is a
specific question one has, which is not addressed on the
inn’s Web site, then it is best to contact the innkeeper
in order to have your concerns answered directly.
Personally, I also like a B&B Web site showing a
photograph of the innkeepers and a brief introduction of
Note: In the Fall 2008 edition of The Bed &
Breakfast MarketPlace Guide, Maxine will address how the
use of unfitting adjectives (used in B&B marketing) can
mislead and disappoint guests.
Especially for Inngoers
(something innkeepers would like inngoers to
Q: How can I best show my appreciation to
innkeepers during a stay at their inn?
A: Guests can best express their appreciation to
the following ways:
Abiding by and respecting
policies set forth by the inn.
Treating the inn’s property with
the same respect as they want their property treated
Treating the inn’s other guests
with courtesy and consideration.
Being polite and verbally
expressing appreciation (especially for special
efforts made) to the innkeepers as well as to staff
One innkeeper summarizes the
response to this question by saying: “Just the
golden rule is all we ask. Treat us and our home as you
would want us to treat you and your home if we were
These Q & A excerpts are reprinted
with permission from the Q & A section of The INNside
Scoop B&B book shown below.
Book Content Also Includes
- Over 275 inn-related questions
addressed with informative and
true, illustrative inn “tales”—
amusing, incredible, touching, outrageous!